WORKSHOP: Defanging Difficult Conversations
Wednesday, June 8, 2016 | 9:15AM
- 11:15AM | Room: Grand Hall D
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Professional Development
| Anna Marie Dunlap |
IROs are routinely involved in challenging interactions -- from communicating with investors/analysts about a disappointing quarter to dealing with C-Suite executives who may be off-message about the company’s prospects. This highly interactive workshop will help you navigate tough conversations with greater confidence, skill and tact. It will provide proven, practical tools to apply immediately on and off the job, drawing upon current research in the areas of negotiation, emotional intelligence, neuroscience and the key competencies of top performers.
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Learning Objective 1: Learn the underlying structure of a difficult conversation
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Learning Objective 2: Learn how emotional intelligence impacts your success in a challenging interaction and master the rules (and language) of responding and learn the power of letting others talk
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Learning Objective 3: Learn the latest techniques from neuroscience for managing strong emotions and how to take tough stands effectively and with humility